OUM Chiropractor Insights

Office Staffing: Handling Time Off Requests

Jul 8, 2025 11:01:52 AM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

Managing office staffing and handling time-off requests effectively is key to maintaining smooth operations, avoiding staff burnout, and ensuring good patient care. 

Read More

Having Difficult Conversations with Patients

Jul 8, 2025 10:14:12 AM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

Having difficult conversations with patients and their family is one of the most challenging yet important responsibilities in healthcare. These conversations can involve topics like delivering bad news, discussing prognosis, setting boundaries, addressing non-compliance, or managing unrealistic expectations.

Here are some steps you can implement to optimize difficult conversations you need to have with your patient.

Read More

Compassionate, Inclusive, and Competent Healthcare: Focus on the LGBTQIA+ Community

Jun 6, 2025 11:40:27 AM / by OUM Risk Management Specialist posted in Compliance, Practice Management

0 Comments

While most healthcare providers are compassionate and want to provide optimal care to their patients, implicit biases exist. Healthcare providers may not be aware of implicit biases, which may be subtle and unintentional, that can influence clinical interactions, lead to a lack of trust between the patient and the healthcare provider, and result in healthcare disparities.

Read More

Managing Patient Complaints to Optimize Outcomes

Jun 6, 2025 11:39:49 AM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

You strive to provide quality care and good customer service to your patients. But inevitably, you will have a patient or patient’s family member that is not satisfied with the care you (or your staff) provided.

Read More

The Impact of Physician Burnout

May 12, 2025 2:41:36 PM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

Physician burnout is a long-term stress reaction characterized by emotional exhaustion, depersonalization (indifference toward or detachment from work), and a decreased sense of personal achievement. Physicians are especially prone to burnout with almost half of physicians reporting at least one symptom of burnout.

Causes and Effects of Burnout
Physician burnout not only negatively affects physicians and their families, but it also puts patients at risk. Evidence suggests that physician burnout worsens the quality of patient care, increases the risk of medical errors, and decreases patient satisfaction.

Read More

De-Escalation in Healthcare: Preventing Workplace Violence and Mitigating Risk

May 12, 2025 1:29:01 PM / by OUM Risk Management Specialist posted in Risk Management

0 Comments

Workplace violence in healthcare settings is on the rise, putting providers at risk physically, emotionally, and legally. According to the Occupational Safety and Health Administration (OSHA), healthcare workers are five times more likely to experience workplace violence than workers in other industries. For chiropractors, this presents not only a safety concern, but a risk management priority. Implementing strong de-escalation techniques can protect staff, improve patient care, and reduce liability.

The Growing Threat of Workplace Violence in Healthcare
Healthcare environments are particularly vulnerable to aggression and violence. Contributing factors may include:

Read More

Strategies for Patient Retention

Apr 14, 2025 12:54:26 PM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

To have a thriving practice, you must have patients. While it is great to get new patients, it is important to focus on retaining established patients, too. If you create loyal patients, they not only return to your office for appointments, but they promote your practice to their friends and family which is great for business.

Read More

You Just Received a Negative Online Review… Now What?

Apr 14, 2025 12:51:53 PM / by OUM Risk Management Specialist posted in Practice Management

0 Comments

All healthcare professionals like to receive positive online reviews. It’s a great way to let people know about you and the exceptional care you provide. Which, in turn, can help send new patients your way. 

Read More

Chiropractic Treatment of Sports-Related Injuries

Mar 12, 2025 9:28:12 AM / by OUM Risk Management Specialist posted in Risk Management

0 Comments

In the United States alone, approximately 8.6 million sports-related injuries are reported each year. All types of sports have a potential for injury, whether from the trauma of contact with other players or from overuse or misuse of a body part. By far, the most common injuries are sprains and strains.

Read More

The Role of Informed Consent in Patient Care and Medical Liability

Mar 10, 2025 2:53:25 PM / by OUM Risk Management Specialist posted in Risk Management

0 Comments

As a doctor, you use your knowledge, experience, and medical judgment to determine the best course of treatment for your patient. However, adult patients with decision-making capacity have the right to choose or refuse to follow your treatment plan.

Read More