Managing office staffing and handling time-off requests effectively is key to maintaining smooth operations, avoiding staff burnout, and ensuring good patient care.
Office Staffing: Handling Time Off Requests
Jul 8, 2025 11:01:52 AM / by OUM Risk Management Specialist posted in Practice Management
Having Difficult Conversations with Patients
Jul 8, 2025 10:14:12 AM / by OUM Risk Management Specialist posted in Practice Management
Having difficult conversations with patients and their family is one of the most challenging yet important responsibilities in healthcare. These conversations can involve topics like delivering bad news, discussing prognosis, setting boundaries, addressing non-compliance, or managing unrealistic expectations.
Here are some steps you can implement to optimize difficult conversations you need to have with your patient.
Compassionate, Inclusive, and Competent Healthcare: Focus on the LGBTQIA+ Community
Jun 6, 2025 11:40:27 AM / by OUM Risk Management Specialist posted in Compliance, Practice Management
While most healthcare providers are compassionate and want to provide optimal care to their patients, implicit biases exist. Healthcare providers may not be aware of implicit biases, which may be subtle and unintentional, that can influence clinical interactions, lead to a lack of trust between the patient and the healthcare provider, and result in healthcare disparities.
Managing Patient Complaints to Optimize Outcomes
Jun 6, 2025 11:39:49 AM / by OUM Risk Management Specialist posted in Practice Management
You strive to provide quality care and good customer service to your patients. But inevitably, you will have a patient or patient’s family member that is not satisfied with the care you (or your staff) provided.
The Impact of Physician Burnout
May 12, 2025 2:41:36 PM / by OUM Risk Management Specialist posted in Practice Management
Physician burnout is a long-term stress reaction characterized by emotional exhaustion, depersonalization (indifference toward or detachment from work), and a decreased sense of personal achievement. Physicians are especially prone to burnout with almost half of physicians reporting at least one symptom of burnout.
Causes and Effects of Burnout
Physician burnout not only negatively affects physicians and their families, but it also puts patients at risk. Evidence suggests that physician burnout worsens the quality of patient care, increases the risk of medical errors, and decreases patient satisfaction.
De-Escalation in Healthcare: Preventing Workplace Violence and Mitigating Risk
May 12, 2025 1:29:01 PM / by OUM Risk Management Specialist posted in Risk Management
Workplace violence in healthcare settings is on the rise, putting providers at risk physically, emotionally, and legally. According to the Occupational Safety and Health Administration (OSHA), healthcare workers are five times more likely to experience workplace violence than workers in other industries. For chiropractors, this presents not only a safety concern, but a risk management priority. Implementing strong de-escalation techniques can protect staff, improve patient care, and reduce liability.
The Growing Threat of Workplace Violence in Healthcare
Healthcare environments are particularly vulnerable to aggression and violence. Contributing factors may include:
Strategies for Patient Retention
Apr 14, 2025 12:54:26 PM / by OUM Risk Management Specialist posted in Practice Management
To have a thriving practice, you must have patients. While it is great to get new patients, it is important to focus on retaining established patients, too. If you create loyal patients, they not only return to your office for appointments, but they promote your practice to their friends and family which is great for business.
You Just Received a Negative Online Review… Now What?
Apr 14, 2025 12:51:53 PM / by OUM Risk Management Specialist posted in Practice Management
All healthcare professionals like to receive positive online reviews. It’s a great way to let people know about you and the exceptional care you provide. Which, in turn, can help send new patients your way.
Chiropractic Treatment of Sports-Related Injuries
Mar 12, 2025 9:28:12 AM / by OUM Risk Management Specialist posted in Risk Management
In the United States alone, approximately 8.6 million sports-related injuries are reported each year. All types of sports have a potential for injury, whether from the trauma of contact with other players or from overuse or misuse of a body part. By far, the most common injuries are sprains and strains.
The Role of Informed Consent in Patient Care and Medical Liability
Mar 10, 2025 2:53:25 PM / by OUM Risk Management Specialist posted in Risk Management
As a doctor, you use your knowledge, experience, and medical judgment to determine the best course of treatment for your patient. However, adult patients with decision-making capacity have the right to choose or refuse to follow your treatment plan.